Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, new and unused, uninstalled, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, sign in to your account at account.704clubworks.com and select the order you’d like to return. You can also request a return by emailing us at info@704clubworks.com.
Once your request is reviewed and accepted, we’ll send you a prepaid return shipping label with instructions on how and where to send your package. A flat $4.99 return shipping fee is deducted from your refund.
If the return is due to an error by 704 Clubworks, such as the wrong item being shipped or a defective item being received, please email us at info@704clubworks.com rather than submitting a request online. We’ll cover return shipping in full, with no fee deducted.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@704clubworks.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, such as custom orders or used items. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Exchanges are not available for international orders. If you need a different item, please place a new order.
Condition
Returned products must be unused, uninstalled, and in resellable condition. Once the returned item is received and inspected, we will issue a refund for the eligible product purchase price only. Return shipping is a flat $4.99, deducted from your refund, and original shipping charges and taxes are not refunded, unless the return is due to an error by 704 Clubworks, such as the wrong item being shipped or a defective item being received.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@704clubworks.com.
International Orders
We currently accept international orders to select markets, including Canada and the United Kingdom.
International orders may be subject to duties, import taxes, customs fees, brokerage fees, or other cross-border charges. When available, these charges are calculated and collected at checkout so the order can ship Delivered Duty Paid.
For international orders that have already been fulfilled, original shipping charges, duties, import taxes, customs fees, brokerage fees, and any currency conversion fees are non-refundable, except where otherwise stated in a country-specific section below or where required by law.
International orders follow the same 30-day return window, which means you have 30 days after receiving your item to request a return.
Customers are responsible for all return shipping costs on international returns unless the return is due to an error by 704 Clubworks, such as the wrong item being shipped or a defective item being received.
Returned international products must be unused, uninstalled, and in resellable condition. Once the returned item is received and inspected, we will issue a refund for the eligible product purchase price only. Any original international shipping charges, duties, taxes, customs charges, or return shipping costs will not be refunded.
If an international package is refused, undeliverable, abandoned, rejected by customs, or returned due to an incorrect or incomplete address, any shipping charges, duties, taxes, customs fees, return fees, or carrier charges incurred may be deducted from the refund.
Any new international order may be subject to its own shipping charges, duties, taxes, and import fees.
International delivery times may vary due to customs processing, carrier delays, weather, holidays, or other circumstances outside of our control.
United Kingdom Customers
This section applies to all orders delivered to an address in the United Kingdom. In the event of any conflict between this section and any other provision of this Refund Policy, this section shall prevail. Nothing in this policy affects the statutory rights of consumers under the laws of the United Kingdom.
Customers may cancel an order at any time before it has been dispatched by emailing info@704clubworks.com. Orders cancelled before dispatch will be refunded in full, including VAT, import duties, and delivery charges. Customers are encouraged to contact 704 Clubworks as soon as possible, as orders are dispatched in accordance with the processing schedule set out in the Shipping Policy.
Customers have the right to cancel an order within fourteen (14) days without giving any reason. The cancellation period begins on the day after the customer, or a person nominated by the customer, takes physical possession of the goods. Where an order is delivered in multiple shipments, the cancellation period begins on the day after the final item is received. This statutory right operates alongside, and does not reduce, the standard thirty (30) day return period set out above.
To exercise the right to cancel, the customer must notify 704 Clubworks of the decision to cancel by a clear statement before the cancellation period expires. Notice may be given by email to info@704clubworks.com or by submitting a return request at account.704clubworks.com. The goods must be returned no later than fourteen (14) days after notice of cancellation is given. Goods should be returned using a tracked service, as 704 Clubworks cannot issue a refund for goods that are neither received nor supported by evidence of dispatch.
Where a return is required, the customer is responsible for the direct cost of returning the goods, except where the goods are faulty, not as described, or incorrectly supplied. Upon request 704 Clubworks can issue a prepaid return shipping label. The cost of the label will be confirmed to the customer before it is issued and deducted from the refund.
Customers may handle and inspect goods to the extent necessary to establish their nature, characteristics, and functioning. Goods should not be installed, bonded, cut, or otherwise used. Where returned goods have been handled beyond what is necessary for inspection, 704 Clubworks reserves the right to reduce the refund to reflect any resulting diminution in value. The condition and packaging requirements set out elsewhere in this Refund Policy apply to cancellations under this section only to the extent described in this paragraph.
Upon a valid cancellation, 704 Clubworks will refund the full purchase price of the goods, including VAT and any import duties collected at checkout. The refund will also include the cost of standard delivery. Where the customer selected a delivery method more expensive than the least expensive standard option offered, the additional cost will not be refunded.
Refunds will be issued within fourteen (14) days of the following dates:
- where the return of the goods is not required, the date on which the customer gave notice of cancellation; or
- where the return of the goods is required, the date on which 704 Clubworks receives the goods or the date on which the customer provides evidence of having returned them, whichever is earlier.
Refunds will be made to the original method of payment, and no fee will be charged for processing the refund.
Where a customer refuses delivery of an order, the refusal will be treated as a cancellation under this section. The refund will be issued in accordance with this section, less the direct cost incurred by 704 Clubworks in having the goods returned.
Where an order cannot be delivered because the shipping address provided at checkout is incorrect or incomplete, 704 Clubworks will contact the customer to arrange redelivery in accordance with the Shipping Policy. If the customer elects not to arrange redelivery, the refund will be issued on the same basis.
Where goods are faulty, not as described, or not fit for purpose, customers are entitled to the remedies provided under the Consumer Rights Act 2015. These include:
- the right to reject the goods for a full refund within thirty (30) days of delivery; and
- thereafter, the right to a repair or replacement or, where a repair or replacement is not possible, a full or partial refund.
704 Clubworks will bear all return shipping costs in such cases and may elect not to require the return of the goods. Customers are asked to notify 704 Clubworks at info@704clubworks.com promptly upon discovering any fault and, where possible, to provide photographs. Any notification timeframes stated elsewhere in the policies of 704 Clubworks are provided for administrative purposes only and do not limit these statutory rights.