Shipping policy
Shipping Policy
Order Processing & Shipping Schedule
Orders are processed and shipped Monday through Saturday, excluding federal holidays.
Orders placed Monday through Thursday before 6:00 AM Eastern Time will be processed and shipped the same business day, excluding holidays.
Orders placed Monday through Thursday after 6:00 AM Eastern Time will be processed and shipped the next business day, excluding holidays.
Friday orders placed before 11:59 PM Eastern Time will be processed and shipped on Saturday, excluding holidays.
Orders placed on Saturday or Sunday will ship the next available business day, typically Monday, excluding federal holidays.
Order Placed – All Times in Eastern Time
| Order Placed | Ship Date |
|---|---|
| Monday before 6:00 AM | Monday |
| Monday after 6:00 AM | Tuesday |
| Tuesday before 6:00 AM | Tuesday |
| Tuesday after 6:00 AM | Wednesday |
| Wednesday before 6:00 AM | Wednesday |
| Wednesday after 6:00 AM | Thursday |
| Thursday before 6:00 AM | Thursday |
| Thursday after 6:00 AM | Friday |
| Friday before 11:59 PM | Saturday |
| Saturday – Anytime | Monday |
| Sunday – Anytime | Monday |
Federal Holidays
- Shipping will be delayed on federal holidays when carrier facilities are closed.
- Orders will be shipped the next available business day that is not a federal holiday.
Shipping Rates & Carriers
- Shipping options, rates, and carriers will be displayed at checkout.
- A tracking number will be provided once your order has shipped.
- For international orders available shipping options, rates, duties, taxes, and import charges, when applicable, will be displayed at checkout.
Lost or Delayed Packages
- If your package is marked as delivered but not received, please check with neighbors and your local carrier office first.
- If you cannot locate your package, contact us within 3 days of the delivery date. We will assist in filing a claim with the carrier but cannot guarantee a replacement.
- We are not responsible for delays caused by the carrier or incorrect shipping addresses provided by the customer.
Damaged Items
- If your order arrives damaged, please contact us within 48 hours of delivery.
- Photo proof of the damaged item and packaging is required.
- Depending on the situation, we may offer a replacement, partial refund, or assist in a carrier claim.
International Shipping
We currently offer international shipping to Canada and the United Kingdom. The terms set out above apply to all orders unless modified below for the destination country. In the event of any conflict, the country-specific section shall prevail.
Available shipping options, rates, and any applicable duties and taxes for international orders are displayed at checkout. International delivery times may vary due to customs processing, carrier delays, weather, holidays, or other circumstances outside of our control.
Customers are responsible for providing a complete and accurate shipping address.
Canada
Orders delivered to Canada are processed through Global-e, which acts as the merchant of record for such purchases.
Orders to Canada are dispatched from 704 Clubworks in Charlotte, North Carolina, United States, in accordance with the processing schedule set out above.
Duties, import taxes, brokerage fees, and other cross-border charges are calculated and collected at checkout so the order ships Delivered Duty Paid. No additional charges will be collected upon delivery.
If a package to Canada is refused, undeliverable, abandoned, rejected by customs, or returned due to an incorrect or incomplete address, any shipping charges, duties, taxes, customs fees, return fees, or carrier charges incurred may be deducted from any eligible refund.
704 Clubworks is not responsible for delays caused by customs processing, carrier delays, incorrect shipping information, or circumstances outside of our control.
United Kingdom
This section applies to all orders delivered to an address in the United Kingdom. In the event of any conflict between this section and any other provision of this Shipping Policy, this section shall prevail. Nothing in this policy affects the statutory rights of consumers under the laws of the United Kingdom.
Orders delivered to the United Kingdom are processed through Global-e, which acts as the merchant of record for such purchases. All enquiries regarding orders should be directed to 704 Clubworks at info@704clubworks.com.
All prices displayed to customers in the United Kingdom are inclusive of VAT and applicable import duties. The total amount shown at checkout is the final amount payable, and no additional taxes, duties, or fees will be collected upon delivery.
Orders to the United Kingdom are dispatched from 704 Clubworks in Charlotte, North Carolina, United States, in accordance with the processing schedule set out above.
This provision replaces the Lost or Delayed Packages and Damaged Items sections above for orders delivered to the United Kingdom.
- Goods remain at the risk of 704 Clubworks until they are delivered to the customer or to a person nominated by the customer.
- If an order is lost in transit or arrives damaged, the customer should notify 704 Clubworks at info@704clubworks.com.
- 704 Clubworks will, at the customer's election, dispatch a replacement or issue a refund.
- Resolution will not be made conditional upon the outcome of any claim against the carrier.
- Customers are asked to report issues promptly and, where possible, to provide photographs of the goods and packaging.
Where an order cannot be delivered because the shipping address provided at checkout is incorrect or incomplete, 704 Clubworks will contact the customer to arrange redelivery. Additional shipping charges may apply. Orders that are refused or returned are handled in accordance with the United Kingdom Customers section of the Refund Policy.